Contact & Support

Something not working, or just want a human to walk you through Hivemind? Here's every way to reach us, fastest first.

Chat with us in the app

The quickest route: click Chat with Us at the bottom of the sidebar, next to Settings. It opens a live support chat right inside Hivemind, with no ticket forms and no leaving the page. Because you're signed in, the team already knows which workspace you're writing from, so you can skip the preamble and get straight to the problem.

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Candidates get help too: the same chat bubble is available on application and assessment pages, so applicants who hit a snag mid-assessment can reach support without involving you.

Book a call

Prefer to talk it through? Use the Book a Call page on the Hivemind website. The Book a Guided Demo buttons across the site (including on the signup screen) take you straight there. Pick a time that suits you and a member of the team will give you a guided tour, help plan your first pipelines, or dig into anything specific to your workspace. The Contact Us page on the website offers the same scheduler in a compact form.

Email us

For anything that isn't urgent (billing questions, feedback, partnership inquiries), email [email protected] (also linked in the website footer under Email). Include your workspace's company name so we can find your account quickly.

Before you reach out

A surprising number of issues have one-line fixes: a pipeline still in draft, a mailbox that was never connected, a role missing a permission. Skim the FAQ / Common Issues first; it may save you the wait entirely.

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When reporting a problem, mention the pipeline or candidate it involves and roughly when it happened. It's the difference between a same-message answer and a round of follow-up questions.

What's next

Check the FAQ / Common Issues for instant answers
Verify your setup in Account & Workspace Setup
New here? Start with the Quick Start