FAQ / Common Issues

Quick answers to the questions our support team hears most. If yours isn't here, reach out. See Contact & Support.

Why isn't my application link working?

If candidates see "This pipeline is no longer active", the pipeline is still a draft or has been closed. New pipelines always start as drafts and can't accept applicants. Open the pipeline and click Activate to take its application link live. See Quick Start.

Why aren't emails going out to candidates?

Almost always: no mailbox is connected. Hivemind sends candidate emails through your email account, so open Settings → Email Services, click Add Account, and connect Google (Gmail & Google Workspace) or any provider via SMTP. Then use Test Email Accounts to confirm sending works. Details in Email Integration & Inbox.

What are credits, and what happens when I run out?

Credits power Hivemind's AI actions: assessment evaluation, AI voice interviews, outreach sends, people search, and pipeline automation. New accounts start with 3,000 free credits. At zero, those actions stop with an "Insufficient credits" message (candidates can't be advanced through AI stages, calls won't place, campaigns won't launch) until you top up or upgrade in Settings → Credits. See Credits & Billing.

Can I import candidates from a CSV?

Not directly into a pipeline. CSV import exists for outreach contacts: build a contact list, then invite people to apply through an outreach campaign. Candidates only enter pipelines by applying (or being sourced), which is what lets every stage run automatically. You can export a pipeline's candidates to CSV anytime.

How do candidates get into my pipeline?

Three ways: they apply through the pipeline's public application link, they find the role on your company page, or you source them proactively with People Search and outreach campaigns. More in Adding & Sourcing Candidates.

How do I change my password?

Go to Settings → Account Settings → Change Password. You'll need your current password to set a new one.

A teammate says a page or Settings tab is missing. Why?

Their role doesn't have permission for it. Tabs like Workspace Settings, Roles, and Credits only appear for roles allowed to manage them. An Owner or Admin can change their role, or build a custom role with exactly the right access. See Team Members & Roles.

My company page doesn't show the design I built. Why?

You haven't published it yet. Until you click Publish in the page builder, visitors see a simple default layout; drafts are never shown live. Publish, then refresh the live page. See Your Company Page.

Why isn't a job showing on my company page?

The Open Positions section only lists active pipelines; drafts and closed pipelines never appear. If you've turned off auto-pull and are hand-picking pipelines, check that the missing one is selected.

Why can't I edit or delete a role?

System roles (Admin, Recruiter, Hiring Manager, and friends) can't be edited; clone one into a custom role instead. A custom role can only be deleted once no members are assigned to it; reassign them first.

Can candidates see their scores and pipeline stage?

That's up to you. Settings → Workspace Settings has switches for Show Pipeline in Candidate View, Show Assessment Score, Show Resumatic Summary (Public Reports), and Show Cheating Analysis (Public Reports). Turn any of them off to keep that information internal.

What's next

• Still stuck? Contact & Support
• Set up the essentials in Account & Workspace Setup
• Learn the building blocks in the Pipeline Nodes Reference