Credits & Billing

Credits are Hivemind's single currency for everything the platform does on your behalf: AI resume screening, assessment evaluation, voice interviews, outreach messages, and candidate sourcing. Instead of juggling separate meters, one balance powers it all. Manage everything from Settings → Credits, where you'll see your Current Credits balance, your Current Subscription, and two tabs: Buy Credits and Transaction History.

New accounts start on the free plan. Accounts created with an email and password include 300 free credits, enough to try Hivemind's AI features on a few candidates before you top up.

What consumes credits

Credits are deducted automatically as candidates move through your pipelines and as you use AI features:

AI resume screening: 10 credits per candidate
Assessment evaluation: 300 credits per candidate
AI voice interview: 1,500 credits for a 10-minute call, adjusted at 150 credits per minute (shorter calls are partially refunded, longer calls cost more)
Personality test: 80 credits per candidate
IQ test: 80 credits per candidate
Pipeline emails: 1 credit each; SMS: 100 credits each
Outreach campaign steps: 1 credit per email or LinkedIn profile visit, 3 per WhatsApp message, 5 per SMS, LinkedIn invite, or LinkedIn message, and 10 per InMail
People Search: 30 credits per profile returned (you're only charged for results actually found)

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If you connect your own OpenAI key under Settings → Apps & Integrations, AI evaluation stages (like resume screening) run on your key and skip the credit charge. Calls, emails, SMS, and tests are always billed in credits.

Subscriptions

If your workspace has a subscription, the Current Subscription card shows the plan, its monthly price, how many credits it adds each month, its status, and the date it renews. Without one, the card reads No active subscription. Plans aren't purchased from this tab. To start or change a subscription, talk to the Hivemind team: see Contact & Support.

Buying credits directly

No subscription required: the Buy Credits tab sells one-off top-ups at $10 per 1,000 credits. Pick one of the Credit Packages (1,000, 5,000, 10,000, 25,000, or 50,000 credits) and click Buy Now, or enter a Custom Amount (minimum 1,000, in steps of 1,000) and click Buy. Either way you'll complete payment through Stripe checkout, and the credits land in your balance right after.

Transaction history

The Transaction History tab is your audit trail: every purchase, subscription refill, usage charge, and refund, with Amount, Type, Date, and Status columns. Click a row to expand the full details, handy for seeing exactly which pipeline stage or search consumed credits.

When credits run out

Hivemind never charges you into the negative; actions that need credits simply pause:

A candidate about to enter a paid stage stays at their current stage; the move is rolled back and no charge is made. Top up and move them forward again from the pipeline.
Voice calls won't start, outreach campaigns won't launch, and People Search is blocked until you add credits.

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Running dry mid-hire can stall active candidates without an obvious error on their side. Keep an eye on the Current Credits card. Only roles with billing permission can see this tab, so make sure someone on the team owns it.

What's next

See which pipeline stages use AI in the Pipeline Nodes Reference
Learn how voice interviews work in AI Voice Interviews
Estimate campaign costs in Outreach Campaigns
Find candidates with Sourcing with People Search